Gain better insight into your toll-free activity with Patriot’s Watchdog® service. Watchdog® includes customer relationship management and an inbound call simulator to show you exactly what is happening with your toll-free calls. First, Watchdog®’s advanced functionality can enable more accurate monitoring of your call centers by reporting how many lost leads were generated. Secondly, Watchdog® can be used as a “secret shopper” tool to measure the performance of your personnel in the field. Watchdog® is the perfect complement to traditional market research data acquisition and competitive analyses.
Watchdog®’s Customer Relationship Management Technology
Toll-free calls are routed through Patriot’s Watchdog® network, where Watchdog® captures available information, including:
Patriot’s Watchdog® network routes calls immediately to your designated call center(s), bypassing queues, while tracking results from inception to hang-up. Watchdog® reports are compared to daily call center data to adjudicate results. Benefits include:
Watchdog®’s Call Simulation Technology
You run plenty of promotions throughout the year, but how can you be sure your personnel in the field are executing them successfully? Patriot’s Watchdog® Call Simulator is your secret weapon. Whether it’s through your existing IVR application or through a direct-to-location solution, the Call Simulator will anonymously connect your test call to the appropriate location and record your conversation. Your recording is posted to our client services website just minutes after your call ends. The benefits of the Watchdog® Call Simulator are: