An Automated Appointment Manager from Patriot Communications serves as a welcoming gateway to your business - your customers will experience a consistent experience each time they call.
Your customers will be able to quickly manage their appointments through this fully automated solution. All transactions completed within the Appointment Manager will be updated seamlessly within your CRM and in real-time. If customers require additional help, it’s not a problem. Skills-based routing can be employed within the solution to connect customers with the right team members.
Providing your customers with a vehicle for changing appointments can help cut down “no-shows” and open up additional appointment windows for other customers.
Completing all of this in an automated fashion decreases agent talk time and increases call center efficiency.
All Patriot solutions are custom-built to address the needs of your customers and meet your business goals. Below are several enhanced services that can be used to create your ideal solution.
Measure and track customer calls, create custom reports and set up report delivery schedules in real-time with Patriot’s online reporting system.
Our platform can integrate with most CRM systems. Using a web service to access your CRM will give customers the ability to check and manage their appointments in real-time.
Text reminders are a great way to follow up and confirm a customer’s appointment update. Outbound texts can be sent following all interactions. Inbound text option can provide another layer of support for customers looking to confirm or cancel a reservation.
If all else fails and your customer requires additional assistance, skills-based routing is available to ensure callers are reaching the correct team. Other routing features include time of day/day or week handling, enhanced voicemail and whisper messaging.