In most cases, time is a luxury most administrators do not have.
Patriot understands this and can develop and launch new solutions in days, not weeks. Solutions can be as simple as information only but can also be expanded to include live agent capabilities. Swift development and a well-defined solution will go a long way to easing customer concerns.
We will review the requirements of the case with you and provide assistance in developing the best possible solution to meet the needs of your client and their customers.
Class Action/Data Breach IVR solutions are carefully constructed to fit the goals of your case.
Below are several enhanced services that can be used to build your ideal solution.
Measure and track calls, create custom reports and set up report delivery schedules in real-time with Patriot’s online reporting system.
To ensure that only valid class members have access to your resources, a verification check can be performed to authenticate the caller’s eligibility. Verification is normally based on a unique ID tied to each class member.
Provide callers with instant access to answers by integrating FAQs into your final solution. FAQs can be used as a stand-alone solution but can also be used to enhance a live agent solution.
Create efficiencies in the fulfillment and entry process with an automated capture feature. Capture and transcribe requests for claim form requests or new claim entries. Data is transcribed and returned in 24-48 hours.
Our platform can integrate with most CRM systems. The feature can be used to improve the Class Member Verification but can also be used to update your member database in near real-time.
Text messaging can be an effective medium for reaching class members and communicating updates. Send reminders to members to complete forms, provide links to important documents and more.
Call center resources are fully scalable to fit your needs – ramp up or down as needed to fit member response. No project is too big or too small. We will work with our trusted partners to build a team of knowledgeable Class Action/Data Breach agents. Once your project is off and running, our attention will shift to ensuring that your goals are being met and that callers are getting the best possible experience.